FAQs

Frequently Asked Questions (FAQs)

1. What types of diamonds do you offer?
We offer a wide range of diamonds, including natural diamonds that are ethically sourced and certified, as well as lab-grown diamonds that offer an eco-friendly alternative with identical physical and chemical properties to mined diamonds.

2. Are your gemstones natural or lab-grown?
We provide both natural gemstones, sourced responsibly from trusted suppliers, and lab-grown gemstones that offer sustainable and affordable alternatives without compromising on quality or brilliance.

3. How can I ensure the quality of your jewelry?
Our jewelry is crafted with the highest standards of craftsmanship and quality materials. We guarantee the authenticity and durability of all our products, ensuring they meet or exceed industry standards.

4. Do you offer customization options for jewelry?
Yes, we offer customization services to create bespoke pieces tailored to your preferences. Whether it's a unique engagement ring or a personalized necklace, our expert craftsmen will work with you to bring your vision to life.

5. How can I track my order?
Once your order is processed and shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through our shipping partner's website.

6. Do you ship internationally?
Yes, we ship our products worldwide. Shipping fees and delivery times may vary depending on the destination. 

7. How can I contact customer support?
For any inquiries or assistance, you can reach our customer support team through our contact form on the website. We strive to respond promptly to all messages and ensure a satisfactory resolution to your queries.

8. Are your diamonds and gemstones ethically sourced?
We are committed to ethical practices and only source diamonds and gemstones from reputable suppliers who adhere to strict ethical standards and practices, ensuring fair treatment of workers and environmentally responsible mining practices.

9. How can I stay updated on new collections and promotions?
Subscribe to our newsletter to receive updates on new collections, exclusive promotions, and special offers. You can sign up on our website to stay connected.

10. What is your return and refund policy?

We strive for customer satisfaction. While we do not generally offer returns or refunds for purchases made, we do provide a 3-day exchange policy for items with factory defects. If you receive a defective item, please contact us within 3 days of receiving your order to arrange for an exchange.

Please note that this exchange policy applies specifically to factory defects and does not cover other reasons for return or refund. Each claim will be subject to investigation to confirm the defect.